Terms
The agreement
Short, because terms nobody reads protect nobody. These are the clauses that actually govern this product.
What Roster is
Roster Solo (“Roster”) is a CRM in which software agents read your mail, draft replies, follow up on conversations and keep your pipeline current. It is operated by an individual developer, and these terms cover the hosted service at rostersolo.com.
Your account
- You sign in with a Google account, or with an email address and password if you were invited that way. Keep it secure — anyone who can sign into it can act as you in Roster.
- You must be old enough to enter a contract where you live, and at least 16.
- You are responsible for what happens in your workspace, including what your agents send once you have approved it or granted a level that permits it.
What the agents may do
Every agent starts at Level 0, where the only things it writes without asking are internal records — notes, remembered facts, company research, and marking a conversation as needing nothing — each of which is listed for you and can be undone for seven days. Nothing leaves your workspace without your approval at Level 0 or Level 1. An agent moves up only when you promote it, and the published bar for doing so is evidence you create by reviewing its work: Level 2 — reached after fifty of your own reviewed approvals with no more than 2% corrected, and at least seven days at Level 1 — is the first level at which an agent may send a routine one-to-one reply without stopping for you. If you choose to promote an agent before it meets that bar, that is your decision and is recorded as one.
At every level, including the highest, the first email to anyone at a company you have not been in touch with before and anything addressed to more than one person return to you for approval, and a link that is not in your approved library is refused rather than sent. Four things are never delegable at any level: quoting a price, offering a discount, agreeing terms, and committing to a meeting time.
Your responsibilities
- Follow the law that applies to your outbound mail, including anti-spam rules such as CAN-SPAM, the GDPR, and any local equivalent.
- Do not use Roster to send unsolicited bulk mail, to harass anyone, or to impersonate a person or organisation.
- Have the right to the data you put into Roster and to contact the people in it.
- Do not attempt to reach another workspace’s data, or to circumvent the approval and autonomy controls.
Outbound mail your agents write carries an AI disclosure. You should not remove it, and Roster does not offer a way to.
Who owns what
Your data is yours — contacts, pipeline, mail, quotes, agent charters and the audit log. We claim no ownership of it and do not use it to train models. You can export all of it at any time from Settings, and leaving does not require our cooperation.
Roster’s software and the service itself remain ours. These terms give you the right to use the hosted service; they do not license its code.
Money
- Each plan carries a flat model budget with a hard stop. We notify at 80% and stop at 100%. Agents stop and say so; nothing auto-upgrades and there is no overage on your invoice.
- Subscriptions are billed through Stripe. Card details never reach Roster.
- You can cancel at any time and keep access until the end of the period you have paid for. We do not prorate refunds for partial periods, but if something went wrong, write to us — this is a small enough operation to just fix it.
- Payment links you send your customers run on your Stripe account. That money moves from your customer to you and never passes through us.
Availability, plainly
Roster is run by one person. There is no uptime guarantee, no support SLA, and no 24-hour on-call rotation, and it would be dishonest to write one into this document. What there is: the service is monitored, outages are worked on immediately, and you can always export your data and leave if that is not enough for you.
The service is provided as-is, without warranties. To the extent the law allows, our liability to you is limited to what you paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.
Ending it
You can delete your workspace at any time from Settings, which removes your data as described in the privacy policy. We may suspend an account that is being used to break the law or to send abusive mail, and will tell you why. If Roster is ever shut down, you will get notice and time to export, not a redirect to a sorry page.
Changes
If these terms change materially, the effective date above changes and we will email you before it takes effect.
Contact
Questions about any of this go to support@rostersolo.com and reach a person.